Documentation Specialist
ParloaVisit Parloa website
Parloa is an enterprise AI company providing an AI Agent Management Platform (AMP) for customer service and contact centers.
Berlin, Germany
Funding history
About Parloa
Parloa builds AI agents and its AMP platform to help enterprises design, test, manage, and scale customer-service conversations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will create and maintain product documentation, SOPs, knowledge bases, and release notes. You will organize information, improve documentation standards and templates, support docs-as-code workflows, validate knowledge with subject-matter experts, and keep documentation current through frequent releases.
Requirements
- 4+ years of documentation experience in a scaling SaaS, AI, or product-driven company
- Experience with technical and customer-facing documentation
- Experience with product documentation, API documentation, and help centers
- Experience building documentation standards, templates, and processes
- Ability to translate AI or agent-based concepts for non-expert audiences
- Experience collaborating across functions
- 1+ years in docs-as-code environments
Responsibilities
- Create and maintain product documentation, SOPs, knowledge bases, and release notes
- Structure information for reuse and accessibility
- Improve documentation standards, templates, and style guides
- Collaborate on docs-as-code workflows
- Partner with subject-matter experts to capture and validate knowledge
- Translate technical and AI concepts for different audiences
- Keep documentation current through frequent releases
Hiring Process
Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser