Dispute Analyst
SpaceXAI builds frontier AI models and products including the Grok conversational assistant and a multimodal developer API.
Funding history
About SpaceXAI
SpaceXAI is a US-based AI company focused on accelerating scientific discovery and understanding the universe through reasoning, voice, image, video, and generative AI systems. Formerly xAI, it was acquired by SpaceX effective February 2, 2026, while continuing to operate the x.ai site and services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will investigate and resolve customer disputes involving P2P, debit and credit card, and ACH transactions. You will validate chargeback rights, manage provisional credits, document cases, meet filing deadlines, communicate outcomes, and identify trends for process improvements.
Requirements
- 3+ years of experience handling debit or credit card disputes
- Knowledge of Regulation E, NACHA rules, and Visa and Mastercard chargeback guidelines
- Experience handling consumer disputes across P2P, debit and credit card, and ACH payment types
- Written communication skills
- Experience with dispute systems, case management platforms, or CRM tools
- Analytical and investigative skills
- Ability to meet strict deadlines
- U.S. export-control eligibility or ability to obtain required authorization
Responsibilities
- Investigate customer disputes across P2P, debit and credit card, and ACH transactions
- Validate chargeback rights and required documentation
- Manage and track provisional credits
- Maintain detailed case documentation for audit readiness
- Collaborate with Fraud and Compliance teams on complex cases
- Respond to representments, pre-arbitration, and processor or network decisions
- Monitor dispute aging and meet required deadlines
- Communicate resolution outcomes to customers
- Identify dispute trends and provide process-improvement insights
- Support audits, reporting, and quality assurance reviews