Deployment Strategist Public Sector EMEA
Blockchain intelligence company providing tools to detect, investigate, and manage crypto-related fraud, financial crime, and compliance for institutions and government agencies.
Funding history
Investors
About TRM Labs
TRM Labs provides blockchain intelligence for investigations and compliance, offering products such as forensics, wallet screening, entity screening, transaction monitoring, and APIs. It serves financial institutions, crypto businesses, and public sector agencies to trace funds, assess risk, and build cases across digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the post-sale experience for public sector accounts across EMEA. You will onboard customers, measure adoption, create AI-enabled customer-success workflows, lead executive reviews, develop new use cases, support renewals and expansion, and provide customer feedback that informs product priorities.
Requirements
- 5+ years in customer success, deployment, or post-sale roles
- Proven accountability for GRR, NRR, and adoption outcomes
- Experience in law enforcement, public sector, cyber, national security, financial crime, or blockchain intelligence
- Experience building repeatable production AI workflows using multiple data sources
- Ability to lead QBRs with senior government or public-sector stakeholders
- Based in the UK or Europe
- Ability to work with customers across EMEA
Responsibilities
- Onboard and activate public sector accounts across products
- Build AI-enabled customer-success workflows and QBR drafts
- Define adoption benchmarks and identify at-risk accounts
- Develop customer use cases with investigators and analysts
- Run executive business reviews and QBRs
- Support Account Directors with renewal and expansion motions
- Synthesize customer feedback into product roadmap input
- Share account playbooks and workflows across EMEA
Hiring Process
Recruiter intro → hiring manager interview → first round of 1–2 skills-focused interviews → final panel-style hands-on case study → references → offer.