Deployment Strategist CTI
Blockchain intelligence company providing tools to detect, investigate, and manage crypto-related fraud, financial crime, and compliance for institutions and government agencies.
Funding history
Investors
About TRM Labs
TRM Labs provides blockchain intelligence for investigations and compliance, offering products such as forensics, wallet screening, entity screening, transaction monitoring, and APIs. It serves financial institutions, crypto businesses, and public sector agencies to trace funds, assess risk, and build cases across digital assets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the post-sale customer journey from onboarding through adoption, renewal, and expansion. You will create deployment playbooks, build AI-enabled account-health workflows, run executive business reviews, identify expansion opportunities, and turn customer feedback into product priorities.
Requirements
- 5+ years in deployment strategy, onboarding, solutions engineering, customer success, or another post-sale role
- Experience owning NRR, GRR, and expansion metrics
- Background in cyber threat intelligence, security operations, threat hunting, incident response, or a CTI platform environment
- Knowledge of corporate CTI workflows, threat actors, MITRE ATT&CK, vulnerability intelligence, ransomware, and stealer logs
- Experience building a deployment, onboarding, or customer success function from scratch
- Experience building repeatable production AI workflows using multiple data sources
- Ability to lead QBRs with senior security executives
- Experience supporting enterprise customers across North American time zones
Responsibilities
- Create and ship a deployment and onboarding playbook
- Drive adoption of recurring cyber threat intelligence workflows
- Build AI workflows for account health summaries and QBR drafts
- Define adoption benchmarks and identify at-risk accounts
- Run executive business reviews with security leaders
- Co-own renewals and expansions with the Account Director
- Synthesize adoption blockers and feature gaps for Product
- Build deployment tooling for future hires
Hiring Process
Recruiter intro → hiring manager interview → first round of 1–2 skills-focused interviews → final panel-style hands-on case study → references → offer.