CX Business Operations Improvement and AI Enablement

Skills

About the Role

Lead customer-support operations improvement by analyzing operational data, identifying issues, designing AI-enabled workflows, defining business requirements, establishing KPIs, measuring outcomes, coordinating stakeholders, and reporting results. The role is primarily based at the Sapporo center with remote work available as part of a hybrid arrangement.

Requirements

• Experience analyzing performance data, identifying and solving issues, and planning operations or business-process improvements.
• Experience leading business-planning or business-transformation projects.
• Experience driving AI utilization or automation projects.
• Self-directed learning and willingness to adopt current technologies.
• Ability to collaborate effectively and articulate and visualize business needs logically.

Responsibilities

• Identify operational issues and develop solutions through operational management and data analysis.
• Design new workflows and define business requirements using AI and automation technologies.
• Design KPIs, visualize operations, measure effectiveness, and plan and execute AI-enabled improvement initiatives.
• Coordinate with internal stakeholders and provide reporting.

Benefits

• Super-flexible working hours with no core time.
• Weekends, public holidays, year-end, and New Year holidays.
• Annual paid leave from the first day of employment.
• Personal paid leave for illness, injury, medical appointments, and family or pet care.
• Social insurance, including health, pension, employment, and workers' compensation insurance.
• Corporate defined-contribution pension plan.