Customer Support Specialist
Skills
About the Role
You will assist users through written communication channels (chat and email), analyze situations and resolve customer problems, collaborate with internal departments to escalate and solve issues, maintain and work with internal documentation, prepare reports, and help develop the knowledge base.
Requirements
- 1+ years of customer support experience with a focus on written communication (chat, email)
- Desire to develop in the field of customer consulting and support
- Fluent oral and written communication skills in English (B2) and Russian
- Proficiency in Microsoft Office
- Ability to multitask
- Experience in the crypto sphere is a plus
Responsibilities
- Provide customer support via written communication channels
- Analyze situations and resolve customer problems
- Collaborate with internal project departments to resolve customer issues
- Work with internal documentation and prepare reports
- Participate in developing the knowledge base
Benefits
- Remote setup with access to hubs in Dubai, Yerevan, London and Belgrade
- Compensation for medical expenses
- 28 calendar days of paid vacation annually
- 14 days of paid sick leave
- Access to internal conferences
- English courses
- Corporate events