Customer Support (technical)
Umbrel is a technology company building home cloud servers and umbrelOS, an operating system for self-hosting files, applications, AI workloads, and Bitcoin and Lightning nodes.
Maintainer signals as of 9/2/2026
Projects
About Umbrel
Umbrel, Inc. operates the Umbrel brand and provides umbrelOS, Umbrel Home, Umbrel Pro, and the Umbrel App Store. Its products let users run private home-cloud services, store files and media, run local AI, automate homes, and operate personal Bitcoin and Lightning nodes. The company is a Delaware corporation with a registered address in Claymont, Delaware.
Skills
About the Role
Support users across email, Discord, website chat, forums, and social media; create technical documentation; collaborate with engineers on debugging; and use basic Linux tools to troubleshoot user issues.
Requirements
- Great written communication skills
- Basic Linux technical skills such as SSH and terminal commands
- Willingness to talk to users frequently
- Ability to empathize with users and care about their problems
Responsibilities
- Support users across email, Discord, website chat, forums, and social media
- Create how-tos, guides, wikis, and knowledge base articles
- Collaborate with engineers to debug challenging technical issues
- Use Linux tools such as SSH and terminal commands to troubleshoot with users
- Handle frequent user communication with empathy
