Customer Support (technical)

Skills

About the Role

You will support users across email, Discord, website chat, forums and social media, helping them solve technical issues. You will create how-tos, guides, wikis and knowledge base articles for recurring questions. You will collaborate with engineers to debug challenging technical problems and use basic Linux tools such as SSH and terminal commands when troubleshooting. You will communicate clearly in writing and empathize with users while handling repeated user interactions.

Requirements

• Great written communication skills
• Basic Linux technical skills such as SSH and running commands in a terminal
• Willingness to talk to users frequently
• Ability to empathize with users and care about their problems

Responsibilities

• Support users across email, Discord, website chat, forum and social media
• Create how-tos, guides, wikis and knowledge base articles for recurring issues
• Collaborate with engineers to debug challenging technical issues
• Use Linux tools such as SSH and terminal commands to troubleshoot with users
• Empathize with users and handle frequent user communication