Customer Support (non-technical)
Skills
About the Role
You will support users across email, Discord, website chat, forums and social media for non-technical issues. You will coordinate with logistics and fulfillment to resolve order and shipping problems, assist with order modifications, returns, replacements and repairs, and create how-tos, guides, wikis and knowledge base articles for recurring questions. You should communicate clearly and empathetically while engaging directly with users.
Requirements
- Great written communication skills
- Comfortable engaging with users continuously across channels
- Ability to empathize with users and address their concerns
Responsibilities
- Support users across online channels for non-technical issues
- Coordinate with logistics and fulfillment to resolve order and shipping issues
- Assist users with order modifications, returns, replacements, and repairs
- Create how-tos, guides, wikis, and knowledge base articles for recurring questions