Customer Support (non-technical)
Umbrel builds personal home-cloud servers and umbrelOS, a self-hosting operating system for storing data, running local apps, and operating services such as Bitcoin nodes. Its products are designed for individuals who want local control, privacy, and an easy-to-use home-server experience.
Projects
About Umbrel
Umbrel is a company that sells Umbrel Home and Umbrel Pro home-cloud servers and develops umbrelOS, a browser-accessible operating system for self-hosting. Its platform lets users store files and media locally, run AI models and agents, automate homes, manage networking, and install hundreds of self-hosted apps through the Umbrel App Store. It also supports personal Bitcoin and Lightning Network nodes, enabling users to connect wallets directly to their own infrastructure.
Skills
About the Role
You will support users across email, Discord, website chat, forums and social media for non-technical issues. You will coordinate with logistics and fulfillment to resolve order and shipping problems, assist with order modifications, returns, replacements and repairs, and create how-tos, guides, wikis and knowledge base articles for recurring questions. You should communicate clearly and empathetically while engaging directly with users.
Requirements
- Great written communication skills
- Comfortable engaging with users continuously across channels
- Ability to empathize with users and address their concerns
Responsibilities
- Support users across online channels for non-technical issues
- Coordinate with logistics and fulfillment to resolve order and shipping issues
- Assist users with order modifications, returns, replacements, and repairs
- Create how-tos, guides, wikis, and knowledge base articles for recurring questions
