Customer Support Executive
Skills
About the Role
You will become the go-to expert for customers, guiding them through complex crypto and finance issues and resolving challenging tickets. You will deliver fast, empathetic support, collaborate with Product, Engineering and Sales to resolve problems, report bugs and surface feature requests, develop deep product knowledge, and own projects that improve documentation, processes, and time to resolution.
Requirements
- Be crypto native and able to walk through an on chain transaction using tools like Etherscan
- Thrive on complexity and be comfortable owning tough tickets for days
- Communicate clearly and over-communicate in remote settings with a bias to action
- Have excellent customer communication skills and enjoy digging into technical details
- Be coachable take ownership and show initiative
- Bonus experience with accounting reconciliation or finance workflows
Responsibilities
- Deliver fast empathetic support
- Resolve complex customer issues and tickets
- Partner with Product Engineering and Sales to resolve issues and surface customer insights
- Report bugs and share feature requests
- Develop deep product expertise and assist teammates with best practices
- Own projects to improve processes documentation and help center experience
- Drive measurable improvements to time to resolution and customer confidence
Benefits
- Remote or hybrid working
- 25 days paid holiday plus bank holidays
- One additional day of annual leave each year up to 30 total days
- Birthday day off
- Mental health resources and wellbeing programs
- Professional coaching
- Family-friendly policies
- Fitness and wellness budget
- MacBook Pro
- 200 home office setup budget