Technical Support Engineer
Skills
About the Role
You will design and evolve support operations, collaborate with engineers and product stakeholders to onboard and deploy products for enterprise clients, monitor platform activity and proactively resolve technical issues, lead post-incident reviews and document best practices, and communicate clearly with clients to ensure successful outcomes.
Requirements
- 2-3+ years experience in technical support or customer-facing engineering roles
- Experience in high-growth technology environments
- Strong troubleshooting and incident management skills
- Experience with modern cloud platforms
- Familiarity with APIs
- Knowledge of fintech compliance requirements
- Ability to collaborate with senior stakeholders and clients
- Ownership mentality and ability to iterate quickly
Responsibilities
- Design support operations that anticipate customer needs
- Architect onboarding experiences for enterprise clients
- Monitor platform activity and proactively resolve issues
- Build and maintain relationships with institutional clients
- Document best practices and lead post-incident reviews
- Stay current on fintech cloud blockchain and SaaS trends
Benefits
- Equity
- Bonuses based on individual and company performance
- Competitive total compensation and benefits package