Customer Success Specialist
Crystal Intelligence provides blockchain analytics and decision-intelligence software for crypto compliance, transaction monitoring, investigations, and risk management. Its clients include banks, payment providers, crypto exchanges, VASPs, regulators, law-enforcement agencies, and digital-asset businesses.
About Crystal Intelligence
Crystal Intelligence operates a blockchain intelligence platform combining cross-chain analytics, AI, and verified entity attribution. Its products support transaction monitoring, sanctions and wallet screening, AML compliance, blockchain investigations, case management, risk analysis, stablecoin market intelligence, and audit-ready reporting across more than 330 blockchains. The company also provides investigative services, advisory support, and crypto compliance and investigation training for financial institutions, crypto-native companies, VASPs, regulators, law-enforcement bodies, legal teams, and other organizations managing digital-asset risk.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage customer relationships from onboarding through renewal and expansion. You will conduct business reviews, deliver tailored training and product walkthroughs, monitor engagement and churn risk, identify growth opportunities, and maintain account records in HubSpot. You will also help clients understand blockchain analytics, compliance workflows, and platform best practices.
Requirements
- English language proficiency
- 3+ years of experience in Customer Success, Account Management, or a client-facing role within fintech, SaaS, or compliance technology
- Understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance including AML/KYC
- Communication and presentation skills
- Portfolio management
- Remote-first work experience
Responsibilities
- Own customer relationships from onboarding through renewal and expansion
- Conduct business reviews and check-ins to monitor client health, usage, and satisfaction
- Represent customer feedback internally and collaborate to resolve issues
- Deliver tailored client training sessions and product walkthroughs
- Identify upsell and cross-sell opportunities and collaborate with Sales Executives
- Monitor client engagement metrics and address churn risk
- Help clients understand blockchain analytics, compliance workflows, and platform best practices
- Support clients in European markets
- Maintain client interaction records, health scores, and account plans in HubSpot