Customer Success Representative
Newton is a Canadian cryptocurrency trading platform that lets customers fund accounts in CAD, trade more than 50 crypto assets, manage portfolios, make recurring purchases, and stake supported assets.
Funding history
About Newton
Newton operates a cryptocurrency trading platform and mobile app for Canadians investing in digital assets. Its services include CAD funding and withdrawals, trading across more than 50 assets with multiple order types, portfolio management, recurring buys, staking rewards, referrals, Signature Program savings, customer support, educational content, and a knowledge base.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide exceptional support to customers and make sure they have a positive experience. You will guide them through signing up and identity verification, handle live chat help desk shifts, resolve issues through genuine conversations, review tickets the same day, and pass customer feedback and bug reports to stakeholders.
Requirements
- Experience providing customer service in a contact centre, retail, or service environment
- Ability to adapt to new processes and work accurately in a fast-paced environment
- Tech-savvy with excellent typing skills
- Strong reading, writing and communication skills
- Proven resourcefulness in finding solutions
- Willingness to learn about cryptocurrency and trading
- Available to work scheduled shifts on weekdays and weekends
Responsibilities
- Guide customers through sign-up, identity verification and other screening checks
- Provide help desk support through live chat on a daily schedule
- Engage in human conversations with customers to identify and resolve issues
- Review assigned tickets the same day to ensure quick response times
- Communicate customer feedback and bug reports to stakeholders
Benefits
- Remote work
