Officer, Customer Service Officer, Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will process cash and transfer transactions, clear instruments, and handle cheques, demand drafts and other instruments. You will process account opening requests, answer customer inquiries and resolve queries and grievances within defined timelines, always complying with regulations and bank policies.
Requirements
- 2-4 years of banking experience
- Graduate, preferably in Banking or Commerce
- Excellent interpersonal and communication skills
- Ability to build strong client relationships
- Ability to meet deadlines
- Knowledge of internal and external regulations
- Good computer knowledge
Responsibilities
- Ensure compliance with regulations and bank policies for banking transactions
- Process cash transactions, transfers and clearing of instruments
- Receive and process cheques, demand drafts, dividend warrants, pay orders and bills
- Process new account opening and transaction update requests
- Respond to customer service inquiries on balances, transactions, statements and fees
- Address customer queries and grievances within timelines and escalate when required
