Customer Success Manager
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will manage a portfolio of high-value clients and build relationships that support satisfaction, retention, and growth. You will discover customer goals, propose relevant solutions, coordinate deliverables, resolve escalations, conduct business reviews, track success metrics, and support upsell and expansion opportunities.
Requirements
- 1–2 years of experience in Customer Success, Account Management, or related client-facing roles
- Ability to build relationships and influence internal and external stakeholders
- Excellent communication, presentation, and problem-solving skills
- English proficiency at a professional level
- Ability to work cross-functionally with product, engineering, and sales teams
- Data-driven experience analyzing metrics and translating them into business outcomes
- Proactive, detail-oriented, and highly organized approach
- Strong sense of ownership and accountability
- Experience in gaming, SaaS, or fintech is a plus
Responsibilities
- Build and nurture strategic relationships with major clients
- Understand customer goals and business needs
- Propose products, features, and solutions that increase customer value
- Represent customer needs internally across product, sales, and support functions
- Own the execution of customer deliverables
- Resolve issues and manage escalations
- Conduct regular business reviews
- Identify and support upsell and expansion opportunities
- Track and analyze customer success metrics
- Report customer performance insights to senior stakeholders