Ripple helps financial institutions transform global payments by providing blockchain-powered infrastructure for cross-border payments, digital asset custody, and stablecoin solutions. With it, users can enable instant settlements, reduce costs, and access new markets. The company was originally founded as OpenCoin in 2012 and rebranded to Ripple in 2015.

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Skills

B2b Cross-Selling Custody Customer Success English Financial Analysis Fintech Payment Product Adoption Relationship Management Spanish Stakeholder Management

Candidate Availability

Hybrid · Miami · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will deepen customer relationships by growing payments volume, implementing custody solutions, and identifying cross-selling opportunities. You will analyze customer needs and financial value, lead cross-functional initiatives, gather market feedback, and improve internal processes.

Requirements

Fluency in English
Spanish language skills are a bonus
7+ years of experience in a customer-facing role at financial institutions, a FinTech organization, or a crypto organization
Multi-stakeholder management in complex environments
Experience developing and launching complex technology-enabled B2B business solutions
Relationship management across cross-functional global teams
Interpersonal skills and coaching experience

Responsibilities

Develop an understanding of each customer's technical solutions, organization, decision-making, aspirations, and needs
Advise customers on Ripple solutions
Conduct financial, business, and value analyses
Drive upsell and cross-sell opportunities to deal execution
Lead cross-functional initiatives to solve customer business and operational issues
Collect and communicate customer and marketplace feedback
Champion internal process improvements

Benefits

Bonuses and equity
Healthcare, retirement, family-forming, and family-support benefits
Employee giving match
Mobile phone stipend
R&R days
Wellness reimbursement and onsite and virtual wellness programming
Generous vacation policy
Parental leave and family-planning benefits
Catered lunches and stocked kitchens with snacks and beverages
Team offsites, bonding activities, and happy hours