Customer Success Manager
Merkle Science is an AI-powered blockchain analytics and predictive risk platform that provides data for automated investigations and compliance to accelerate growth for organizations in the web3 space.
About Merkle Science
Merkle Science offers a suite of cutting-edge products powered by real-time onchain analytics. Their offerings include "Compass" for compliance with AML, KYC, and CFT regulations; "Tracker" for automated forensic investigations to detect and trace illicit cryptocurrency activity; "Explorer Data Platform" for trusted research and high-quality data analytics; and "Onchain Pulse" for ecosystem monitoring and proactive risk intelligence. They also provide training and certifications for professionals such as investigators and compliance officers.
Skills
About the Role
You will manage customer accounts and build strong relationships with clients. You will support sales efforts, respond rapidly to changing requirements, and solve complex problems under pressure. You will use strong people management and communication skills to maintain customer satisfaction and handle compliance or finance-related customer needs when required.
Requirements
- Advanced level of English (C1 or above)
- At least 4+ years of prior account management experience
- Proven sales track record
- Strong relationship and people management capabilities
- Creative problem solving and results driven
- Resilient, proactive, and able to work under pressure
- Ability to handle changing requirements and unforeseen issues
- Previous crypto or blockchain experience a plus but not necessary
- Previous compliance or finance experience a plus
Responsibilities
- Manage customer accounts
- Build and maintain client relationships
- Drive sales and support revenue activities
- Respond rapidly to changing requirements and issues
- Solve complex problems under pressure
Benefits
- Excellent health insurance
- Flexible time off
- Learning and development initiatives
- Hours designed for work/life balance
- Regular team-building sessions
- Mental health discussions and support
- Generous equity