Customer Success Manager DACH

Skills

About the Role

You will advise complex DACH customers on adopting and scaling Claude products. You will manage customer relationships and account plans, monitor adoption and usage, lead change-management programs, quantify value and ROI, identify new use cases, and build regional customer-success processes and playbooks.

Requirements

• 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, or Solutions Engineering
• Experience with consumption-based and seat-based business models
• Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
• Experience explaining technical products to varied audiences
• Project management skills and experience managing multiple customer relationships
• Experience building a growing region and working across time zones
• Fluency in German and English
• Bachelor’s degree or equivalent education, training, or experience

Responsibilities

• Build strategic relationships with DACH customer decision makers
• Advise customers on API, Claude for Enterprise, and Claude Code
• Drive usage planning and identify optimization opportunities
• Socialize product roadmaps and represent DACH customer needs
• Measure business outcomes, ROI, and customer impact
• Identify new customer use cases and business lines
• Lead change-management, training, and organizational-enablement programs
• Manage account plans and Quarterly Business Reviews
• Develop EMEA-specific processes, playbooks, and best practices

Benefits

• Optional equity donation matching
• Generous vacation
• Parental leave
• Flexible working hours