Customer Success Lead
Avenia provides cross-border payment infrastructure connecting Latin America to global markets through API and web platform solutions.
Funding history
Investors
Projects
About Avenia
Avenia helps businesses transfer money across Latin American borders through API integration and web platform services. With it, users can access real-time cross-border payments, convert between BRL and USD, and integrate with local payment rails like PIX and SPEI. Avenia officially rebranded from BRLA Digital in May 2025.
Skills
About the Role
You will work directly with customers using API products and ensure an efficient integration experience. You will organize technical questions and coordination with technology, maintain interaction records and call standards, and lead development of an internal LLM-based customer success product using support data and interactions.
Requirements
- Technical customer success experience
- Experience with API-based products
- Technical diagnostic ability and clear, agile communication
- Organization, clear writing, and technical documentation skills
- Interest in automation and AI for customer success operations
- Intermediate or advanced English
Responsibilities
- Support customers using API products during integration
- Organize technical-question workflows and coordination with technology
- Maintain records, call standards, and interaction histories
- Lead development of an internal LLM-based customer success product using support data and interactions
Benefits
- Amil Premium health plan
- 30 days of paid leave
- Semiannual bonus