Customer Success Manager
Crusoe is an AI infrastructure and cloud computing company. It provides GPU cloud capacity, managed AI services, inference, fine-tuning, data centers, and energy infrastructure for AI developers and enterprise customers.
Maintainer signals as of 8/23/2026
Funding history
Projects
About Crusoe, Inc
Crusoe designs, builds, and operates energy-first AI infrastructure, including data centers, GPU cloud computing, and modular AI factories. Crusoe Cloud provides GPU clusters, managed Kubernetes and Slurm, storage, networking, observability, managed inference, serverless fine-tuning, and model deployment through Crusoe Intelligence Foundry. Its customers include AI startups, enterprises, and organizations developing training, inference, analytics, and other compute-intensive workloads.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You develop and maintain customer relationships, understand business and technical needs, provide technical guidance on cloud-based AI and ML solutions including Kubernetes, monitor performance and return on investment, deliver customer training, stay current on industry and regulatory developments, and resolve concerns to support satisfaction and retention.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field
- Proven experience in customer success, technical account management, or a similar role in a technology-driven environment
- Understanding of computing platforms, AI, and ML technologies
- Strong interpersonal, communication, and presentation skills
- Ability to build relationships at all levels within an organization
- Comfort working in a fast-paced environment with ambiguous and iterative fact-sets
Responsibilities
- Develop and maintain strong customer relationships
- Understand customer business needs and technical requirements
- Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions including Kubernetes solutions
- Conduct regular reviews and report on customer progress
- Monitor key performance indicators and return on investment
- Stay current with industry trends, technical advancements, and regulatory changes
- Deliver customer training sessions and workshops
- Address and resolve customer concerns
Benefits
- Restricted Stock Units
- Paid time off
- Paid holidays
- Comprehensive health insurance
- Dental insurance
- Vision insurance
- Employer contributions to HSA account
- Paid parental leave
- Paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Professional development
- Tuition reimbursement
- Mental health and wellness support
- Commuter benefits for parking and transit
- Cell phone stipend
- 401(k) retirement plan with company match up to 4% of salary
- Volunteer time off
