Crusoe designs, builds, and operates energy-first AI infrastructure. Its offerings include Crusoe Cloud for GPU-based training, fine-tuning, inference, and managed services, alongside AI-optimized data centers and energy infrastructure.

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Skills

Ai Cloud Computing Communication Customer Relationship Management Customer Success Customer Training Issue Resolution Kubernetes Machine-Learning Performance Monitoring Presentation Reporting Technical Account Management

Candidate Availability

Onsite · Denver · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

This full-time Customer Success Manager role supports customers using cloud-based AI and ML solutions, including Kubernetes. The position focuses on customer relationships, technical guidance, performance monitoring, training, strategic advice, and issue resolution.

Requirements

Bachelor’s degree in Business, Engineering, or a related field.
Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
Understanding of computing platforms, AI, and ML technologies.
Strong interpersonal, communication, and presentation skills.
Ability to build relationships at all levels within an organization.
Comfort working in a fast-paced environment with ambiguous and iterative fact-sets.

Responsibilities

Develop and maintain strong customer relationships.
Understand customer business needs and technical requirements.
Provide technical guidance and support for implementing and optimizing cloud-based AI and ML solutions, including Kubernetes.
Conduct regular reviews and report on customer progress, key performance indicators, and return on investment.
Stay current with industry trends, technical advancements, and regulatory changes.
Deliver customer training sessions and workshops.
Address and resolve customer concerns to support satisfaction and retention.

Benefits

Restricted Stock Units
Paid time off
Paid holidays
Comprehensive health insurance
Dental insurance
Vision insurance
Employer contributions to HSA account
Paid parental leave
Paid life insurance
Short-term disability insurance
Long-term disability insurance
Professional development
Tuition reimbursement
Mental health and wellness support
Commuter benefits for parking and transit
Cell phone stipend
401(k) retirement plan with company match up to 4% of salary
Volunteer time off