Customer Success Manager
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Maintainer signals as of 9/25/2026
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a strategic advisor to complex ASEAN customers using Claude Enterprise, Claude Code, and the API. You will guide adoption and expansion, monitor usage, develop change-management strategies, document customer value, run account plans and business reviews, and establish regional customer-success processes.
Requirements
- 8+ years of customer-facing experience
- Mandarin fluency
- Experience with consumption-based and seat-based business models
- Technical understanding of AI and ML concepts
- Knowledge of API integrations and software implementation patterns
- Ability to develop expansion plans
- Project management skills
- Experience working across time zones with US-based headquarters
Responsibilities
- Build strategic relationships with customer decision makers
- Guide customers to appropriate Claude capabilities
- Drive usage planning and adoption
- Monitor usage and identify optimization opportunities
- Share product roadmaps and represent customer needs
- Document customer value, ROI, and impact metrics
- Identify new use cases and expansion opportunities
- Develop change-management and organizational-enablement strategies
- Manage account plans, success plans, and Quarterly Business Reviews
- Develop ASEAN-specific customer-success processes and playbooks
Benefits
- Visa sponsorship support
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours