Customer Success Manager
AnthropicVisit Anthropic website
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
San Francisco, United States
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will serve as a strategic advisor to complex customers in Korea, helping them adopt and expand Claude capabilities. You will manage customer success plans, optimize product usage, execute change-management initiatives, quantify outcomes, and establish Korea-specific playbooks and processes.
Requirements
- 6+ years of experience in customer-facing roles such as Customer Success, Consulting, Solutions Architecture, Functional Consulting, or Success Engineering
- Experience with consumption-based and seat-based business models
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Strategic growth-planning skills
- Project management skills
- Fluency in English and Korean
- Bachelor’s degree or equivalent education, training, or experience
Responsibilities
- Build strategic relationships with customer decision makers
- Develop expertise in the API, Claude Enterprise, and Claude Code
- Drive usage planning and identify optimization opportunities
- Monitor consumption and seat-based usage to address underutilization
- Share product roadmap information and represent Korean customer feedback to Product PMs
- Document customer value, ROI, and impact metrics
- Identify new use cases and business lines for Claude
- Develop and execute change-management and organizational-enablement strategies
- Manage account plans, success plans, and Quarterly Business Reviews
- Develop Korea-specific customer-success processes, playbooks, and best practices
Benefits
- Competitive compensation and benefits
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours
