Customer Success Director
Fireblocks is a digital asset infrastructure platform that helps financial institutions, fintechs, and businesses store, transfer, issue stablecoins, and manage digital assets securely.
Maintainer signals as of 9/2/2026
Funding history
About Fireblocks
Fireblocks provides digital asset infrastructure for financial institutions, fintechs, and businesses handling digital assets at scale. Users can secure custody, issue stablecoins, tokenize assets, process payments, and manage wallets through a unified platform. The platform uses multi-party computation cryptography with policy-based governance to secure private keys and automate transaction workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own post-sale outcomes for banking and fintech customers across APAC. You will develop success playbooks, guide adoption and value realization, manage retention and expansion, advise senior stakeholders, lead escalations, and coordinate regulatory, technical, and commercial initiatives.
Requirements
- 10+ years of experience in Customer Success Technical Account Management or Enterprise Client Leadership
- Experience in SaaS fintech banking or crypto
- Strong knowledge of banking and payments infrastructure compliance digital wallets APIs and blockchain systems
- Experience managing and growing complex enterprise accounts
- Executive presence commercial judgment and cross-functional leadership
- Ability to translate customer architecture and business goals into outcomes
- Strong analytical project management and data-driven decision-making skills
- Experience with Salesforce Planhat or similar CRM and customer success platforms
- Fluency with AI tools for account management reporting and customer insights
Responsibilities
- Define and scale the banking customer success playbook
- Develop banking perspectives across payments rails stablecoin flows treasury risk and compliance
- Guide strategic customers through proof-of-concepts and outcome-based success plans
- Own portfolio health churn mitigation retention and expansion
- Lead executive business reviews adoption health checks and roadmap sessions
- Advise customers on banking payments fintech and crypto infrastructure
- Coordinate resolution of complex technical and strategic challenges
- Advocate for customer needs and lead high-stakes escalations
- Deliver executive enablement adoption workshops and training
- Develop customer success stories and references
