Customer Success & Partner Onboarding Manager - Loyalty and Partner Platforms (B2B)
qiibee ag operates PEI, a B2B points-exchange infrastructure for loyalty partnerships. It connects businesses with loyalty-program operators so customers can earn, spend, and convert loyalty currencies.
About qiibee ag
qiibee ag provides the Points Exchange Infrastructure (PEI), an enterprise B2B platform that connects businesses seeking to reward customers with operators of loyalty programs. The platform centralizes partnership discovery, onboarding, commercial terms, integrations, transaction orchestration, reconciliation, and real-time settlement. It supports API, Shopify-plugin, no-code, and portal-based integrations for businesses such as retailers, e-commerce platforms, hospitality, financial services, airlines, and hotel groups.
Skills
About the Role
You will manage the end-to-end onboarding and lifecycle of B2B customers, from technical setup through go-live and ongoing success. You will guide partners through launch milestones, manage customer relationships, optimize campaigns and visibility, maintain HubSpot records, analyze performance, and use AI to improve workflows and issue resolution.
Requirements
- Fluency in English and German, spoken and written
- 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding
- Proficiency with AI tools for writing, research, data analysis, and workflow automation
- Hands-on experience with HubSpot or comparable CRM systems
- Understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards
- Ability to manage multiple projects simultaneously
- Consultative, solution-oriented communication skills
- Ability to work across teams and time zones
- Strong ownership from first contact to partner activation
Responsibilities
- Manage end-to-end onboarding of new customers from setup to go-live
- Coordinate and guide partners through the Launch Checklist
- Serve as the primary relationship manager for active customers
- Support customers in optimizing visibility and performance through communications, email touchpoints, and seasonal campaigns
- Ensure communications and visuals meet brand and compliance guidelines
- Maintain HubSpot CRM records using AI-assisted logging, enrichment, and pipeline management
- Conduct regular customer reviews and identify performance improvements
- Support issue resolution and customer feedback loops
- Use AI to categorize support tickets, draft responses, surface knowledge-base articles, and accelerate feedback loops
Benefits
- Fully remote work
- Equity share
- qiibee tokens (QBX)
- Funding for educational development
