Customer Support Associate - Francophone
LemFi provides international payment products for immigrants, including multi-currency wallets, global money transfers, payment requests, and eSIM connectivity.
About LemFi
LemFi is a financial technology company offering international payment products designed to help immigrants thrive financially. Its services include multi-currency wallets, international money transfers to more than 30 countries, money requests and payment links, and eSIM connectivity. Transfers can be sent to bank accounts, mobile money, and other destinations, typically arriving within minutes.
Skills
About the Role
You will provide accurate, empathetic customer support by phone, email, and chat. You will log customer interactions in Zendesk, follow established processes and regulatory standards, escalate complex or unresolved requests, and work with colleagues to resolve customer queries promptly.
Requirements
- Tertiary education in marketing, communications, business management, or a related field
- 1-2 years of experience in customer support, a call center, or a service environment
- Native French speaker with strong English proficiency
- Comfort with Google Workspace and CRM platforms
- Ability to work independently, prioritize effectively, and deliver high-quality work across multiple tasks and deadlines
- Candidates must live within reasonable commuting distance of Angré, Abidjan
Responsibilities
- Respond to customer requests via phone, email, and chat
- Log customer interactions in Zendesk
- Follow company processes and regulatory standards in all interactions
- Escalate unresolved or complex requests to senior team members or Team Leads
- Collaborate with colleagues to resolve customer queries promptly