Customer Operations Specialist /Associate (Fresh Graduates Welcome)
Kody is an agentic commerce platform with embedded payments, helping businesses manage payment acceptance, cash flow, customer engagement, and operations.
Maintainer signals as of 8/29/2026
Funding history
Investors
About Kody
Kody provides an all-in-one commerce and payments platform for businesses with physical locations, particularly hospitality and other brick-and-mortar businesses. Its services include payment acceptance, financial and banking services through partners, cash-flow access via KodyCard, management tools, reporting and analytics, customer tracking, loyalty features, and conversational AI capabilities. Kody supports businesses through web- and app-based technology and offers multiple pricing plans for merchants.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You serve as a point of contact for client inquiries, guide businesses through onboarding and implementation, maintain operational documentation, track metrics, collaborate across teams to resolve issues, analyze customer feedback, and build long-term client relationships.
Requirements
- High attention to detail when handling client data and operational documentation
- Comfort working with data and metrics
- Problem-solving skills
- Strong written and verbal communication skills
- Adaptability in a fast-paced environment
- Comfort with cross-timezone collaboration
- Prior internship experience in B2B fintech, payment processing, customer success, or operations is a plus
- Familiarity with CRM or communication tools is a plus
- Advanced Excel or Google Sheets skills are a plus
Responsibilities
- Serve as a point of contact for client inquiries
- Guide businesses through onboarding, setup, and implementation
- Maintain accurate operational documentation
- Track key operational metrics
- Collaborate with sales, technology, and product teams
- Streamline processes and resolve client issues
- Monitor customer feedback and operational trends
- Identify system and process improvements
- Build long-term client relationships
Benefits
- Competitive performance bonus
- Opportunities for career growth in leadership and strategy
- Collaborative, inclusive environment where contributions are recognized and valued