Customer Engineer
Cresta is an enterprise customer-experience AI platform that unifies autonomous AI agents, real-time agent assistance, and conversation intelligence for contact centers.
Funding history
About Cresta
Cresta Intelligence, Inc. operates Cresta, a human-centric AI platform for enterprise contact centers. Its products automate selected customer conversations, assist human agents in real time, and analyze conversations to improve customer experience, revenue, and operating efficiency.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will execute integration plans and build, deploy, test, troubleshoot, and maintain applications using SDKs, libraries, and APIs. You will integrate chat and phone platforms, work with customer stakeholders, and resolve technical issues with customer success and engineering partners.
Requirements
- Software engineering
- Contact center and customer experience technology knowledge
- API
- SDK
- AWS
- Git
- Go
- Python
- JavaScript
- Customer stakeholder relationship management
- Consultative problem solving
Responsibilities
- Execute integration designs and project plans
- Design, build, and deploy applications using SDKs, libraries, and APIs
- Integrate applications with contact center chat and phone platforms
- Test, troubleshoot, and maintain products
- Partner with Customer Success to triage and resolve technical issues
- Facilitate collaboration with engineering teams for technical outcomes
Benefits
- Medical, dental, and vision coverage
- Paid parental leave
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation time
