Commercial Field Engineer Post-sales
CodeRabbit is an AI software-development platform for reviewing, prioritizing, understanding, and securing code changes created by people and coding agents.
Funding history
About CodeRabbit
CodeRabbit provides automated, context-aware AI code reviews across pull requests, IDEs, and CLI workflows, and has expanded into agentic change management with PR triage, change explainability, security monitoring, planning, and Slack/Discord agents.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead onboarding and implementation engagements for commercial and mid-market customers. You will configure and optimize development workflows and CI/CD environments, deliver technical enablement, conduct integration reviews, troubleshoot issues, manage escalations, and help customers adopt the platform successfully.
Requirements
- 2+ years of experience in a customer-facing technical role
- Experience onboarding or supporting SaaS, developer tooling, or infrastructure products
- Knowledge of software development workflows and modern engineering tools
- Ability to troubleshoot APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems
- Familiarity with AWS, GCP, or Azure
- Command-line and technical debugging proficiency
- Communication and interpersonal skills
- Organizational skills and ability to manage multiple customer engagements
Responsibilities
- Lead onboarding and implementation engagements for commercial and mid-market customers
- Help customers configure and optimize development workflows and CI/CD environments
- Deliver training, onboarding sessions, workshops, and technical enablement programs
- Conduct configuration and integration reviews
- Troubleshoot customer issues and coordinate timely resolutions
- Serve as a technical escalation point for implementation and adoption challenges
- Partner with customer success managers to drive adoption, technical health, and long-term success
- Build relationships with developers, engineering managers, and platform teams
- Gather customer feedback and improve the product experience with product and engineering
- Create internal documentation, onboarding playbooks, troubleshooting guides, and best practices
- Improve repeatability and scalability of onboarding and customer-enablement workflows