Customer Activation Manager Accounts Receivable
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead customer discovery, implementation, training, and adoption for Accounts Receivable workflows. You will map invoicing, payment matching, collections, and accounting handoffs; coordinate stakeholders and technical partners; resolve adoption blockers; and turn customer learnings into reusable onboarding practices.
Requirements
- 3+ years of relevant customer success, onboarding, implementation, or related customer-facing experience
- Experience leading post-sale implementation or workflow adoption from discovery through continued use
- Ability to map finance workflows and turn findings into practical customer plans
- Ability to communicate with finance stakeholders and cross-functional partners
- Experience working without a mature playbook and improving processes
Responsibilities
- Discover customers' invoicing, unpaid-balance follow-up, payment-matching, exception-handling, and accounting-update workflows
- Lead implementation from setup through first use, training, and repeat adoption
- Align finance stakeholders, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines
- Identify and resolve adoption blockers and escalate payment-matching or accounting-integration issues
- Communicate customer progress and value in terms of time saved, visibility, and invoice-to-cash reliability
- Document customer learnings in reusable discovery, onboarding, and handoff practices
Benefits
- Flexible PTO
- Home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to NYC or SF