COO Head of Operations
Payward, Inc. is a global financial infrastructure company and the parent organization behind Kraken. It provides trading, custody, payments, lending, staking, tokenized assets, derivatives, and market data infrastructure to consumers, professional traders, institutions, enterprises, fintechs, banks, exchanges, asset managers, and onchain platforms.
Funding history
Investors
Projects
About Payward, Inc.
Payward, Inc. operates a unified financial infrastructure platform powering a portfolio of products including Kraken, NinjaTrader, Breakout, xStocks, CF Benchmarks, and Payward Services. Its shared architecture provides global liquidity, risk and margin management, collateral and settlement, compliance and licensing, and operational infrastructure across crypto, tokenized assets, and traditional markets. Through Payward Services, the company offers APIs and infrastructure for crypto trading, custody, on/off-ramps, tokenized equities, derivatives, staking and yield, payments, and benchmark data. Payward operates across more than 190 jurisdictions and serves consumers, professional traders, institutional investors, enterprises, fintechs, banks, exchanges, asset managers, and DeFi/onchain protocols.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will oversee the daily operations of Kraken’s European E-money Institution, develop operational strategies, manage regulatory compliance and operational risks, oversee outsourcing and fraud functions, supervise technology and security, improve customer service, support strategic initiatives, and engage with senior stakeholders and the board.
Requirements
- Eligible to work in Ireland or willing to relocate to Ireland
- 15+ years of operational leadership experience
- Experience in financial services or crypto-asset industry
- Understanding of EMI, PSRs, and European regulatory frameworks
- Leadership skills
- Strategic thinking
- Financial acumen
- Communication skills
- Risk management
- Bachelor’s degree in Business Administration, Finance, Operations Management, or related field
Responsibilities
- Oversee daily operations of the EMI
- Develop and implement operational strategies
- Improve operational processes and efficiency
- Oversee outsourced service providers
- Ensure compliance with EMI and PSR requirements
- Maintain internal controls
- Manage operational risks
- Oversee crisis and incident management
- Monitor outsourced provider performance
- Oversee fraud prevention, detection, and case management
- Supervise technology infrastructure and security
- Improve customer service and complaint resolution
- Support strategic initiatives
- Set and monitor operational goals
- Engage with internal and external stakeholders
- Propose and execute board strategies