Community Support Specialist
Development framework for building onchain apps, games, and agents.
Projects
About thirdweb
Development framework for building onchain apps, games, and agents. Secure wallet infrastructure, APIs to read and write to the blockchain, audited smart contracts, and deployment tools to begin building your application. Create any token and list on a marketplace with industry leading solutions for enabling crypto and fiat payments. Built-in reliable infrastructure so you can focus on building your app.
Skills
About the Role
You'll grow thirdweb's technical support presence and cultivate community within the web3 ecosystem. Working in a small team of community managers with support from the engineering team, you'll ensure an excellent developer experience for everyone building with thirdweb. You'll live and breathe our social channels, respond to questions directly, provide hands-on technical support for code issues, and create content that helps solve repeatable troubleshooting problems. You'll also join community events, manage Discord bots and automations, and act as the voice of the community back to our engineering and product teams. Please note this is a part time role.
Requirements
- Technical knowledge of code including Typescript, React, and Solidity
- Experience building with one or more thirdweb SDKs
- Strong writing, speaking, and communication skills
- Proven self-starter and problem solver
- Experience working with and helping moderate online communities
- Highly organized with a passion to teach
- Crypto-curious and web3 fluent
- Experience in a customer-facing support role (bonus)
- Experience leading technical workshops (bonus)
- Knowledge of Python, Unity, or Go languages (bonus)
Responsibilities
- Cultivate a welcoming environment for the community and the greater web3 ecosystem
- Monitor social channels including Discord, Twitter, YouTube, and LinkedIn
- Respond to all questions and concerns directly or alongside the community team
- Provide technical support for code-related issues
- Create technical content to solve repeatable troubleshooting issues
- Participate in community events such as AMAs and workshops
- Lead by example with ownership, attention to detail, and a collaborative spirit
- Manage and operate Discord bots and automated features
- Represent the voice of the community to engineering and product teams