Community Moderator
Plutus offers a financial app and debit card that rewards users with its cryptocurrency, Pluton (PLU), for their everyday spending. The platform aims to integrate web3 technologies into daily financial activities, providing a more valuable and flexible loyalty program compared to traditional options. Customers can use their tokenized rewards for various real-world benefits.
Projects
About Plutus
Plutus provides a bank-like app with a loyalty rewards Debit Card, allowing customers to earn rewards in “Pluton (PLU).” These tokenised loyalty rewards can be swapped for real-world use, including card top-ups for spending at any store, travel discounts, and other benefits at over 50 Perk Partners. The platform was created to address the lack of support from banks and merchants for using web3 technologies in daily life and the limited value of traditional loyalty reward systems. Since its inception in 2015, Plutus has grown to serve over 125,000 customers, facilitating significant transaction volumes through its legacy decentralized exchange (PlutusDEX) and issuing millions in rewards.
Skills
About the Role
You will play a crucial role in fostering a positive and engaging environment within Plutus's online communities. You'll manage user interactions, ensure compliance with community guidelines, and support users with their inquiries and concerns. You'll actively monitor social media platforms, forums, and other community channels, address guideline violations fairly, and mediate conflicts to keep discussions constructive. You'll respond to user inquiries, escalate issues when needed, and help create and curate engaging content. You'll gather user feedback and communicate sentiment and trends to the internal team, help plan and run community events and webinars, produce regular reports on community activity, and host engaging AMAs on X (Twitter) and Discord.
Requirements
- Previous experience as a community moderator, customer support specialist, or similar role
- Excellent verbal and written communication skills
- Strong problem-solving skills and the ability to mediate conflicts effectively
- Familiarity with social media platforms, online forums, and community management tools
- Interest and knowledge in blockchain technology, cryptocurrencies, and fintech
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- Ability to work collaboratively with different teams
Responsibilities
- Monitor and engage with users across social media platforms, forums, and other community channels
- Enforce community guidelines and address violations promptly and fairly
- Facilitate positive and constructive discussions, mediate conflicts and resolve disputes
- Respond to user inquiries and provide support, escalating to relevant departments when necessary
- Assist in creating and curating content to keep the community engaged and informed
- Gather user feedback and communicate sentiment and trends to the internal team
- Help plan and execute community events, webinars, and other activities
- Produce regular reports on community activity, user feedback, and overall sentiment
- Host engaging AMAs on X (Twitter) and Discord
Benefits
- Remote work flexibility