Community & Engagement Lead

Skills

About the Role

You will drive engagement with the community across social channels by turning conversations into meaningful insights, building healthy discussions, and delivering tangible engagement outcomes. You will not discuss company strategy or mission, but you will own day to day engagement with communities and creators, manage moderators, identify trends, and partner with external partners to amplify content. You will leverage AI tools to speed up monitoring and drafting replies and translate community feedback into actionable improvements.

Requirements

• Proven experience in community management or social engagement, ideally in crypto, web3, or fintech.
• C1 English, fast and on-brand in live conversation across different tones and audiences.
• Deep platform expertise, especially on X and Instagram, with a real feel for culture, trends, and real-time engagement.
• Experience managing or coordinating a team of moderators, including round-the-clock coverage.
• Ability to extract insights from community activity and translate them into clear action points.
• Relationship skills to open and run partner conversations and co-marketing.
• Hands-on with AI tools and eager to use them to work faster and smarter.
• Organised and responsive, able to juggle real-time work with longer-term initiatives.
• Understanding of crypto, web3, or fintech culture is a strong plus.

Responsibilities

• Drive organic UGC and amplification as the primary outcome; spark community-generated content, get it seen, and report on what works.
• Be the brand's voice in DMs and comments, engaging the community in real time.
• Curate and manage the moderator team covering Telegram and Discord 24/7, keeping coverage tight and the community healthy.
• Turn community signals into action: pull insights from everyday engagement and convert them into concrete next steps for social and product, including brand polls, storytelling posts, and topics to push to creators.
• Own engagement on priority channels, particularly X and Instagram; spot relevant topics and trends where the brand can break in and earn reach.
• Build and manage partner relationships: co-marketing, placements on partner channels, and reacting to and amplifying their content.
• Use AI tool actively to speed up monitoring, drafting replies, and synthesising insights.

Benefits

• Stability and growth
• Remote work from any location
• Unlimited PTO
• Compensation for the purchase of necessary technical devices for the work