Community Lead Customer Engagement
HarveyVisit Harvey website
Harvey is an AI platform for legal and professional-services organizations.
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About Harvey
Harvey provides agents and collaborative tools for legal work, including legal research, document analysis, secure workspaces, contract intelligence, and organization-level analytics.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will design and run customer community, advocacy, research, and event programs. You will build customer relationships, coordinate cross-functional and external partners, create scalable operating processes, and measure participation, engagement, feedback, and program outcomes.
Requirements
- Have 8+ years of experience in customer marketing, community, advocacy, lifecycle marketing, events, research programs, program management, customer success, or related roles
- Have experience building or scaling customer-facing programs
- Have customer marketing and program management skills
- Be able to manage multiple complex workstreams
- Have customer relationship-building, written communication, and verbal communication skills
- Be comfortable balancing strategic program design with hands-on execution
Responsibilities
- Design, launch, and scale customer community programs
- Build programming that enables customer participation and feedback
- Identify opportunities to elevate customer impact
- Create scalable program models, playbooks, calendars, and operating rhythms
- Build customer relationships and map customer engagement paths
- Partner with internal teams to engage customers
- Coordinate third-party research initiatives and customer participation
- Plan and execute customer-facing events and community experiences
- Build program trackers, workflows, timelines, and reporting
- Track program participation, engagement, feedback, and outcomes
Benefits
- Equity