Community Lead
Arcus is a decentralized exchange built in partnership with Robinhood on Robinhood Chain, founded by the team behind dYdX. It offers self-custodied trading of stock tokens (spot, zero fees, 24/7) and cross-margined perpetual futures across equities, crypto, commodities, and indices with up to 50x leverage, serving retail and institutional traders in eligible jurisdictions.
Funding history
Investors
Projects
About Arcus
Arcus is a decentralized exchange built in partnership with Robinhood Chain, combining brokerage-scale consumer experience with DeFi-native infrastructure. Users get one self-custodial account to trade Stock Tokens (spot, with zero fees, 24/7) and cross-margined perpetual futures across equities, crypto, commodities, and indices, with up to 50x leverage. The platform offers 95+ markets including 80+ US and international equities, indices like SPY and QQQ, commodities, and major crypto assets such as BTC, ETH, and SOL. Arcus is described as the next chapter for the team that built dYdX, with dYdX Chain continuing to operate separately while Arcus introduces new asset classes on a chain purpose-built for high-throughput trading. It provides API trading with order management, account data, and market feeds, and is not available to users in the United States, United Kingdom, Canada, or other restricted jurisdictions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support VIP traders across Telegram, Intercom, Discord, and X, resolve or escalate issues, and follow through to closure. You will manage community coverage and moderators, monitor sentiment during market events and outages, analyze trader trends, support key local markets, and report product feedback and churn risks weekly.
Requirements
- 4+ years in community, trader support, VIP relations, or customer escalations at a crypto-native or trading product
- Active trading experience with perpetuals, spot, or stock tokens
- Knowledge of funding, liquidations, fee tiers, and order book behavior
- Experience using Telegram, Discord, and X
- Ability to prioritize VIP traders, bugs, and complaints
- Clear, fast, and accurate written communication
- Experience working with or leading moderators or a support team
Responsibilities
- Support VIP traders across Telegram, Intercom, Discord, and X direct messages
- Resolve issues, escalate unresolved cases with concise summaries, and follow up through closure
- Explain products, VIP tiers, fees, launches, and platform updates to high-volume traders
- Monitor community sentiment across Telegram, Discord, and X
- Keep community channels active, on-topic, and useful
- Manage the moderator team and support coverage rotation
- Track trader growth, churn, retention, competitor activity, and market trends
- Flag churn risks and provide recommendations to the Growth team
- Support trader onboarding, relationships, and campaigns in a key local market
- Deliver weekly internal reporting on trader feedback, product issues, and churn-risk accounts
