Client Success Manager
Diligent Robotics is an Austin-based healthcare robotics company and wholly owned subsidiary of Serve Robotics that develops and deploys Moxi hospital service robots.
Funding history
About Diligent Robotics
Diligent Robotics creates socially intelligent, AI-native mobile-manipulation robots for healthcare workflows. Its Moxi robot performs routine hospital logistics, including medication and lab-sample deliveries, so clinical teams can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own executive relationships with hospital partners operating Moxi robot fleets and translate performance data into clear value narratives. You will lead leadership check-ins and quarterly business reviews, diagnose performance issues, manage improvement projects, and coordinate cross-functional teams to resolve them. You will support staff training, activate new use cases, identify fleet expansion opportunities, and manage client success operations across multiple hospitals.
Requirements
- Data fluency with dashboards and spreadsheets
- Executive presence with hospital executives
- Project management skills including scoping, tracking, escalation, and follow-through
- Creative problem-solving and conflict resolution
- Ability to work in a fast-paced, ambiguous environment
Responsibilities
- Own executive relationships with hospital stakeholders
- Lead recurring leadership check-ins and quarterly business reviews
- Communicate robot-fleet value using clinical, operational, and financial metrics
- Monitor utilization, adoption, and reliability data across the territory
- Diagnose underperformance, run interventions, and measure results
- Set and track site-level performance targets
- Surface cross-account patterns that inform product priorities and playbooks
- Manage account issues, improvement projects, and use-case activations
- Drive issue resolution from intake through closure
- Coordinate operations, support, engineering, product, and growth teams
- Partner with clinical teams on staff training and workflow fit
- Discover and activate new use cases
- Identify fleet expansion opportunities and provide performance evidence
- Manage client success operations across multiple hospitals
- Contribute to the client success playbook and company OKRs