Client Success Manager
Diligent RoboticsVisit Diligent Robotics website
Diligent Robotics is a Serve Robotics subsidiary that develops AI-powered mobile-manipulation robots for hospital logistics.
Austin, United States
Funding history
About Diligent Robotics
Its Moxi robot assists clinical teams with routine non-patient-facing tasks, including delivering medications and lab samples, so staff can focus on patient care.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own executive relationships with hospital partners, lead business reviews, and use utilization and reliability data to improve site performance. You will manage account issues and improvement projects, coordinate cross-functional resolution efforts, support staff training and new use cases, and identify fleet expansion opportunities.
Requirements
- Data fluency with dashboards and spreadsheets
- Executive communication skills
- Project management discipline
- Creative problem-solving and conflict resolution
- Client-facing account management, customer success, or consulting experience
- Experience owning and improving customer performance metrics
- Experience running executive business reviews
- Cross-functional project management experience
Responsibilities
- Manage executive relationships with hospital partners
- Lead leadership check-ins and quarterly business reviews
- Monitor utilization, adoption, and reliability data
- Diagnose underperformance and measure intervention results
- Set and track site-level performance targets
- Manage account issues, improvement projects, and use-case activations
- Drive issue resolution from intake through closure
- Coordinate operations, support, engineering, product, and growth teams
- Support staff training and workflow improvement
- Identify and activate new use cases
- Identify fleet expansion opportunities