Client Success APAC
OpenFX helps financial institutions move money across borders with real-time settlement and transparent pricing through its FX infrastructure platform.
Funding history
About OpenFX
OpenFX helps financial institutions process cross-border payments through its real-time settlement network that bypasses traditional correspondent banking. Users can execute FX transactions, settle payments within 60 minutes, and access transparent pricing across currency pairs. OpenFX enables 24/7 money movement for remittance companies, neobanks, and payment providers seeking faster, cheaper international transfers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own institutional client relationships across APAC, build account growth plans, identify retention and expansion opportunities, and resolve client issues with Product and Operations. You will use client data and AI tools to improve insights, automate workflows, and grow product adoption.
Requirements
- 3+ years of experience in fintech or financial services
- 5+ years of professional experience in account management, sales, consulting, or business operations
- Client health analysis
- AI tool fluency
- Communication
- Relationship management
- Independent client-book management
Responsibilities
- Serve as the primary contact for institutional clients across APAC
- Build account growth plans
- Identify client health, retention risks, and growth opportunities using data
- Grow transaction volume and product adoption
- Own the cross-sell pipeline for new currency pairs and products
- Maintain a management framework for long-tail accounts
- Coordinate issue resolution and product feedback with Product and Operations
- Use AI to automate workflows and deepen client insights
Benefits
- Equity