Business Ops Lead Fintech
Merge helps Web3 companies access banking and payment services by providing APIs that bridge fiat and cryptocurrency ecosystems.
Funding history
About Merge
Merge helps Web3 and crypto companies access traditional financial services by providing API-based banking and payment infrastructure. Users can create bank accounts, send global payments, and convert between fiat and stablecoins through a single integration. Merge addresses regulatory compliance challenges while enabling crypto businesses to operate with tier-1 banking partners.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own and scale operational processes across finance, people, customer, and regulatory work. You will build budgeting, reporting, onboarding, and compliance workflows; coordinate audits and filings; lead escalations; automate processes; and drive cross-functional operational initiatives.
Requirements
- Experience in a high-growth venture-backed startup
- Experience in regulated fintech, payments, banking, financial infrastructure, or a similar regulated industry
- Experience building processes, operating frameworks, and scalable systems
- Knowledge of financial, people, customer, and regulatory operations
- Project management
- Organization
- Analysis
- Problem-solving
Responsibilities
- Build and oversee financial operations, including budgeting, forecasting, cash management, vendor payments, and reporting
- Partner on audits, controls, and strategic planning
- Improve operational efficiency through automation and process design
- Own the employee lifecycle from hiring through onboarding and day-to-day people operations
- Develop internal processes, policies, and operating rhythms
- Partner with leaders on organizational planning and operational excellence
- Design and improve customer onboarding and operational workflows
- Lead operational escalations and improve service quality
- Coordinate regulatory filings, reporting obligations, audits, and compliance initiatives
- Operationalize regulatory requirements with Legal and Compliance
- Build processes for a highly regulated business