Business Development Executive - French Speaking
Tide is a UK business-banking fintech for small and medium enterprises (tide.co), a Speedinvest portfolio company.
About Tide
Tide is a UK financial-technology company providing business banking and financial services to small and medium enterprises (tide.co). It is a portfolio company of Speedinvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will engage prospective SME members, explain the benefits of the finance app, and convert high-interest leads into active members. You will guide applicants through onboarding, build trusted relationships, identify relevant product opportunities, and resolve documentation or application issues with KYC agents. You will also gather onboarding feedback and share insights to improve the member experience.
Requirements
- Native-level spoken and written French proficiency.
- Experience in telesales, business development, or customer service with the ability to convert leads into customers.
- Ability to upsell relevant products and maximize revenue opportunities.
- Problem-solving skills and attention to detail when working with KYC requirements and compliance processes.
- Knowledge of compliance, KYC, AML, and financial regulations, or previous fintech experience.
- Experience using Zendesk, predictive dialers, or CRM and sales engagement tools.
Responsibilities
- Engage prospective SME members, address objections, and communicate the benefits of the Tide app.
- Call prospective members who have started an application and guide them through completion.
- Build relationships with prospective members and identify relevant financial products and services.
- Work with KYC agents to verify documentation, resolve application issues, and meet regulatory requirements.
- Recommend additional services that align with prospective members' needs.
- Gather onboarding feedback and share insights with internal teams.
Benefits
- 27 days paid annual leave.
- 3 paid days off for volunteering or learning and development activities.
- Extended company-covered maternity and paternity leave.
- Personal learning and development budget.
- Additional health and dental insurance.
- Mental wellbeing platform.
- Office snacks, light food, and drinks.
- Work-from-home equipment allowance.
- Flexible working from home.
- Sabbatical leave.
