Business Development Executive - French Speaking
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Engage prospective SME members, explain the benefits of the Tide app, convert high-interest leads into active members, guide applicants through onboarding, build trusted relationships, identify product opportunities, resolve documentation issues with KYC agents, and share onboarding feedback.
Requirements
- Native-level spoken and written French proficiency.
- Experience in telesales, business development, or customer service with the ability to convert leads into customers.
- Ability to upsell relevant products and maximize revenue opportunities.
- Proactive, target-driven, commercially focused, and adaptable in a fast-paced environment.
- Strong problem-solving skills and attention to detail when working with KYC and compliance processes.
- Knowledge of compliance, KYC, AML, and financial regulations or previous fintech experience.
- Experience using Zendesk, predictive dialers, CRM, or sales engagement tools is a bonus.
Responsibilities
- Engage prospective SME members, address objections, and communicate the benefits of the Tide app.
- Call prospective members who have started applications and guide them through completion.
- Build relationships with prospective members and identify relevant financial products and services.
- Work with KYC agents to verify documentation and resolve application issues.
- Recommend additional services aligned with prospective members' needs.
- Gather onboarding feedback and share insights with internal teams.
Benefits
- 27 days paid annual leave.
- 3 paid days off for volunteering or learning and development activities.
- Extended company-covered maternity and paternity leave.
- Personal learning and development budget.
- Additional health and dental insurance.
- Mental wellbeing platform.
- Office snacks, light food, and drinks.
- Work-from-home equipment allowance.
- Flexible working from home.
- Sabbatical leave.