Branch Relationship Manager Growth Consumer Banking Group
DBS Bank is a Singapore-headquartered bank serving personal, SME, corporate, wealth management, and institutional customers across 19 markets. It provides digital banking, financial markets, investment, lending, and other banking services.
About DBS Bank Ltd
DBS Bank is an Asia-focused banking group headquartered in Singapore. The bank offers personal and SME banking, corporate banking, private banking, global wealth management, financial markets, investment services, and digital banking products including digibank, IDEAL, and DBS Vickers Online. DBS also serves institutional and corporate clients and provides tokenised physical gold offerings for customers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You acquire new DBS clients with assets under management of at least INR 1 million, grow existing client relationships, cross-sell and up-sell banking products, build an acquisition pipeline, manage customer satisfaction, resolve queries, and maintain compliance with sales, KYC, AML, and regulatory requirements.
Requirements
- Minimum 2 years of experience in a reputed bank
- Proficiency in banking products
- Graduate with 10+2+3 years of education
- Strong relationship management and influencing skills
- Customer service orientation
- Effective probing and listening skills
- Written and verbal communication skills
- Knowledge of the local market and competition
- Knowledge of HNI sales and wealth management products
- Understanding of banking and para-banking guidelines
- Understanding of KYC requirements and anti-money laundering policies
- Knowledge of financial markets and products
Responsibilities
- Acquire and upgrade quality new-to-bank clients in the branch catchment
- Build and execute an acquisition pipeline through self-sourcing, referrals, walk-ins, prospecting, and community engagement
- Engage existing customers to retain and grow assets under management
- Achieve monthly and annual volume and revenue objectives
- Activate e-channels and grow savings books
- Cross-sell and up-sell banking products and services
- Manage client relationships and deliver customer service
- Resolve customer queries and complaints within agreed turnaround times
- Perform due diligence during client onboarding
- Ensure internal and regulatory compliance