Billing & Collection Specialist

Skills

About the Role

You will play a key role in ensuring smooth and efficient billing and collection processes. You will issue invoices, track customer payments, and proactively follow up on overdue balances. You will also be the main point of contact for customer billing and payment inquiries.

Requirements

• Up to 2 years of experience as a Billing Specialist, AR Specialist, or in Finance Operations.
• Familiarity with Stripe, NetSuite, and HubSpot.
• High level English (written and verbal) for communication with global customers.
• Tech-savvy and quick to adopt new tools and AI solutions.
• Strong proficiency in Excel.

Responsibilities

• Set up customers, billing schedules, and contract parameters in the billing system.
• Review and approve invoices accurately and promptly for recurring and one-time services.
• Collaborate with internal teams such as Sales RevOps Legal and Customer Success to resolve billing-related issues and support cross-functional processes.
• Monitor and record payments from customers using Stripe or bank transfers.
• Proactively follow up on overdue accounts.
• Communicate with customers to resolve payment issues.