Associate Systems Administrator
Shield AI is a U.S. defense-technology company developing mission-autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Founded in 2015, Shield AI builds Hivemind autonomy software and V-BAT and X-BAT aircraft for operations in contested, GPS- and communications-denied environments. Its current site also presents Aechelon synthetic-reality simulation and Vision Systems detection and tracking products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide enterprise end-user IT support, including white-glove support for executives and leadership activities. You will administer identity and access controls, maintain endpoint and asset-management processes, support meeting technology, resolve incidents, document procedures, and participate in on-call and after-hours maintenance.
Requirements
- 5+ years of experience in systems administration, desktop support, or enterprise IT support.
- 3+ years of experience supporting executives, executive assistants, or VIP users in a corporate environment.
- Experience supporting Windows, macOS, and Linux in a business environment.
- Working knowledge of Active Directory, Azure AD, and identity and access management.
- Experience troubleshooting endpoint hardware, software, operating systems, and collaboration technology.
- Knowledge of DNS, DHCP, TCP/IP, switching, and wireless networking.
- Experience with Jira Service Management, Snipe-IT, ServiceNow, or similar IT service and asset-management platforms.
- Troubleshooting, documentation, communication, and customer-service skills.
- Ability to communicate with technical and non-technical stakeholders, including senior leaders.
- Ability to handle sensitive situations with discretion and urgency.
- Ability to participate in on-call and after-hours maintenance.
- Experience with Intune, JAMF, PowerShell, Bash, AV technology, collaboration technology, endpoint security, or AI-powered tools is preferred.
Responsibilities
- Deliver customer service and support employees across multiple locations.
- Provide technical support for endpoint and user systems across Windows, macOS, and Linux.
- Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment.
- Deliver white-glove support for executives, executive assistants, board activities, and visiting leaders.
- Support conference room, collaboration, and meeting technology.
- Administer user accounts, permissions, and access controls through Active Directory and Azure AD.
- Support endpoint management and security controls.
- Perform device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
- Maintain asset records and software licensing information.
- Resolve service requests and technical incidents and escalate complex issues.
- Create and maintain technical documentation, procedures, and knowledge-base content.
- Collaborate on enterprise IT operations and issue resolution.
- Participate in an on-call rotation and after-hours maintenance.