Associate Manager - Business Operations
Liminal is an institutional digital-asset custody and wallet infrastructure company providing MPC and multisig wallets, managed custody, staking, compliance, transaction governance, and white-label infrastructure.
Funding history
About Liminal
Liminal provides API-driven wallet infrastructure and institutional custody services for exchanges, VASPs, Web3 businesses, hedge funds, asset managers, family offices, market makers, banks, and corporate treasuries. Its offerings include MPC and multisig wallets, managed custody, institutional staking, white-label custody applications, HSM-backed key management, transaction screening, policy-based Firewall controls, automated refills and sweeps, reporting, and compliance integrations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Strengthen and scale Liminal Custody’s operational engine across risk, compliance, customer operations, process governance, custody operations, and cross-functional program execution. The role works with Product, Engineering, Customer Success, Compliance, Finance, Leadership, and Taiwan teams to improve workflows, maintain controls, and deliver reliable service.
Requirements
- 2-4 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles.
- Strong analytical, process design, and problem-solving skills.
- Experience in fast-paced technology, fintech, SaaS, or regulated environments is preferred.
- Excellent communication and stakeholder management skills.
- Hands-on experience with ClickUp, Notion, JIRA, HubSpot, Salesforce, or operational dashboards.
- Ability to manage ambiguity and structure complex problems.
- Demonstrated ownership and ability to execute end-to-end.
- Prior CEO office experience is a strong plus.
Responsibilities
- Own and optimize end-to-end operational workflows across departments.
- Design, document, and maintain SOPs, playbooks, runbooks, and approval frameworks.
- Lead company-wide operational projects, compliance initiatives, customer migrations, audits, and OKR tracking.
- Coordinate cross-functional stakeholders and track project progress, risks, and dependencies.
- Maintain operational dashboards, performance metrics, and MIS reports for leadership.
- Support custody signing, reconciliation, proof of reserves, key management, and operational resilience.
- Streamline KYB onboarding and collaborate with compliance and internal audit teams.
- Lead adoption of task management, CRM, ITSM, and work-orchestration tools.
- Identify automation opportunities across finance, operations, and customer workflows.
- Support company events, employee initiatives, administrative records, and communication between Taiwan and regional teams.
