Associate Manager - Business Operations
Liminal is the operating brand of First Answer Pte Ltd, providing institutional digital-asset custody, staking, and MPC/multisig wallet infrastructure.
Funding history
Projects
About Liminal
First Answer Pte Ltd is a Singapore-based crypto infrastructure company operating as Liminal. Its platform provides institutions with API-driven wallet infrastructure, self-custody and managed-custody options, institutional staking, white-label custody applications, HSM-backed vaults, transaction controls, and compliance integrations.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Strengthen and scale Liminal Custody’s operational engine across risk, compliance, customer operations, process governance, custody operations, and cross-functional program execution. The role works with Product, Engineering, Customer Success, Compliance, Finance, Leadership, and Taiwan teams to improve workflows, maintain controls, and deliver reliable service.
Requirements
- 2-4 years of experience in Operations, Program Management, Consulting, or similar cross-functional roles.
- Strong analytical, process design, and problem-solving skills.
- Experience in fast-paced technology, fintech, SaaS, or regulated environments is preferred.
- Excellent communication and stakeholder management skills.
- Hands-on experience with ClickUp, Notion, JIRA, HubSpot, Salesforce, or operational dashboards.
- Ability to manage ambiguity and structure complex problems.
- Demonstrated ownership and ability to execute end-to-end.
- Prior CEO office experience is a strong plus.
Responsibilities
- Own and optimize end-to-end operational workflows across departments.
- Design, document, and maintain SOPs, playbooks, runbooks, and approval frameworks.
- Lead company-wide operational projects, compliance initiatives, customer migrations, audits, and OKR tracking.
- Coordinate cross-functional stakeholders and track project progress, risks, and dependencies.
- Maintain operational dashboards, performance metrics, and MIS reports for leadership.
- Support custody signing, reconciliation, proof of reserves, key management, and operational resilience.
- Streamline KYB onboarding and collaborate with compliance and internal audit teams.
- Lead adoption of task management, CRM, ITSM, and work-orchestration tools.
- Identify automation opportunities across finance, operations, and customer workflows.
- Support company events, employee initiatives, administrative records, and communication between Taiwan and regional teams.