Associate Manager - Business Operations

Skills

About the Role

You will strengthen and scale Liminal Custody operational engine across risk compliance customer operations process governance and cross functional program execution. You will work closely with Product Engineering Customer Success Compliance Finance and Leadership to ensure operational excellence predictable execution and high quality service delivery. The role will also collaborate with the Taiwan Head to align with local and regional objectives and to maintain robust controls regulatory compliance and efficient workflows. In this role you will design and optimize processes create and maintain SOPs and playbooks lead cross functional projects monitor performance metrics and uphold accurate asset custody operations with a strong emphasis on compliance and risk management.

Requirements

• 2-4 years of experience in Operations Program Management Consulting or similar cross functional roles
• Strong analytical process design and problem solving skills
• Experience working in fast paced tech fintech SaaS or regulated environments preferred
• Excellent communication and stakeholder management
• Hands on experience with tools like ClickUp Notion JIRA HubSpot Salesforce or operational dashboards
• Ability to manage ambiguity and bring structure to complex problems
• Demonstrated ownership mindset and ability to execute end to end
• Prior experience in the CEOs office would be a strong plus

Responsibilities

• Own and optimize end to end operational workflows across multiple departments
• Design documents and maintain SOPs and playbooks and approval frameworks
• Identify inefficiencies and lead initiatives to reduce operational errors delays and manual work
• Manage high impact company wide operational projects launches compliance initiatives customer migrations audits OKR tracking
• Coordinate with stakeholders across Product Engineering CS Finance Risk and Compliance to ensure aligned delivery
• Track and report progress risks and dependencies using ClickUp or similar tools
• Maintain operational dashboards performance metrics and MIS for leadership review
• Collaborate with the custody signing team compliance technology and product to ensure smooth and efficient operations
• Guarantee that transaction signing for compliant transactions is completed within four hours optimizing process efficiency and compliance
• Perform timely reconciliation and proof of reserves to ensure accurate accounting of client assets and liabilities
• Regularly update SOPs runbooks and training materials to reflect changes in processes regulations and best practices
• Conduct testing and validation of backup and recovery keys to ensure operational resilience and continuity
• Collaborate with compliance teams to streamline Know Your Business KYB processes for smooth onboarding of new customers ensuring compliance with regulatory requirements
• Work with the internal auditor IA for data adherence to policies and review mechanisms ensuring compliance with internal controls and regulatory standards
• Ensure comprehensive documentation and key management approval of all activities related to key management including key generation storage usage sanitisation and any other changes
• Prepare periodic MIS reports for management review providing insights into operational performance compliance status and key metrics
• Lead adoption of task management and work orchestration tools such as ClickUp CRM and ITSM tools
• Identify automation opportunities across finance operations and customer workflows
• Support company events employee engagement initiatives and team activities
• Maintain confidential documents and administrative records securely
• Ensure smooth communication between local Taiwan operations and regional global teams