Client Operations Associate

Skills

About the Role

You will be the first line of defense for technical inquiries from institutional clients, troubleshooting issues and delivering an exceptional client experience. You will work with internal stakeholders to resolve queries, gather client feedback for product development, and stay up to date with industry trends to provide expert guidance.

Requirements

• Proven experience in a technical account management role, ideally within the cryptocurrency or financial services industry.
• Understanding of cryptocurrency technology, blockchain, and digital assets.
• Exceptional communication and interpersonal skills, with the ability to build rapport with clients.
• Problem-solving mindset and the ability to troubleshoot technical issues effectively.
• Detail-oriented and organised, with excellent project management skills.
• Self-motivated and capable of working independently as well as collaboratively within a team
• Finra Series 99 Certified – Operations Professional Exam

Responsibilities

• Provide technical support to institutional clients, addressing their queries, troubleshooting issues, and ensuring a smooth experience.
• Take ownership and accountability of all incoming queries and managing client expectations under time pressures.
• Work closely with clients to understand their technical requirements.
• Collaborate with internal stakeholders across the firm to effectively resolve client queries.
• Gather client feedback and insights, relaying this information to our product development teams.
• Stay up to date with industry trends and the latest market developments, ensuring you are well-equipped to address client inquiries and provide expert guidance.
• Representing the values of Copper with the firms best interests, whilst ensuring what we do is for the benefit of the client, always acting with integrity.

Benefits

• Paid Time Off - 25 days annual leave per annum in addition to local bank holidays. Employees also receive one additional day of annual leave for each year of service.
• Comprehensive health cover - medical, optical and dental benefits.
• Life Insurance
• Commuter Benefit Programme