Fraud Operations Lead

Skills

About the Role

You will lead the team protecting Shakepay's platform and customers from fraud, abuse, scams, and financial risk. You will own operational performance across fraud operations, including capacity planning, prioritization, escalation management, and continuous process improvement. You will act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations. You will drive the evolution of fraud prevention and risk operations, balancing automation, controls, customer experience, and scalability. You will work closely with engineering and data teams to improve risk tooling, workflows, detection systems, and reporting infrastructure. You will use data and operational insights to identify emerging fraud trends, improve decisioning, and optimize efficiency. You will champion customer-centric fraud and security experiences across the product journey. You will help scale risk operations across current and future financial services products while reducing silos. You will foster a high-accountability, high-performance culture through coaching and ownership.

Requirements

• 5+ years of experience leading risk, fraud, trust & safety, or operational risk functions within fintech, crypto, payments, or financial services.
• Strong understanding of the cryptocurrency ecosystem, including blockchain transactions, fraud vectors, scam typologies, and operational risk in digital asset platforms.
• Proven experience managing and coaching high-performing operational teams in fast-paced, high-growth environments.
• Strong cross-functional leadership skills with the ability to act as a DRI across engineering, product, design, data, and operations teams.
• Hands-on analytical and technical proficiency, including SQL and operational data analysis, with the ability to engage deeply on risk tooling, workflows, and infrastructure.
• Experience building scalable, technology-enabled risk operations while balancing automation, controls, and customer experience.
• Pragmatic mindset and comfort operating in imperfect or evolving systems and data environments.
• Quantitative background in data, statistics, mathematics, or related disciplines.
• Experience with machine learning, especially in a risk management function.
• Previous experience in consumer banking.

Responsibilities

• Lead and develop the team responsible for protecting Shakepay's platform and customers from fraud, abuse, scams, and financial risk.
• Own operational performance across fraud operations, including team capacity planning, prioritization, escalation management, and continuous process improvement.
• Act as the DRI for key fraud and risk initiatives, driving alignment and execution across engineering, product, design, data, compliance, and operations teams.
• Drive the evolution of Shakepay's fraud prevention and risk operations capabilities, balancing automation, controls, customer experience, and operational scalability.
• Work closely with engineering and data teams to improve risk tooling, operational workflows, detection systems, and reporting infrastructure.
• Use data and operational insights to identify emerging fraud trends, improve decisioning strategies, and optimize operational efficiency.
• Champion customer-centric fraud and security experiences across the product journey.
• Help scale risk operations across current and future financial services products while improving cross-functional coordination and reducing operational silos.
• Foster a high-accountability, high-performance team culture through strong coaching, operational rigor, and clear ownership.

Benefits

• Be an owner - Every employee has stock options as part of their total compensation
• Reach your goals - Yearly salary assessments
• Health & wellness - Access to comprehensive health and dental coverage, including health and wellness spending accounts
• Remote-friendly - Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto
• Level Up - A $2,000 annual budget for courses, certifications, and training to support your career growth
• Time off - 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus
• Parental leave - Parental leave top up to 100% of your salary for 18 weeks
• Have fun together - quarterly team-specific or company-wide offsite to connect with each other