Associate, Client Strategy

Skills

About the Role

You'll join the Brand Success team and work closely with Client Strategy Managers to manage and optimize a portfolio of brands on the platform. You'll take ownership of execution, follow-through, and proactive communication with brand partners, meeting directly with them to identify and drive strategic action items. You'll maintain accurate account data, support strategic projects across the organization, and collaborate with fellow Associates to share best practices and drive efficiency.

Requirements

• Bachelor's Degree
• 1–3 years in account management, project management, or other client-facing roles
• Prior experience in a client-facing or account support role preferred
• Proficiency in Google Suite and Zoom
• Highly organized with strong attention to detail
• Excellent written and verbal communication skills
• Adaptability to evolving brand needs and priorities
• Team player who's ready to step in wherever needed
• Comfort working with performance data to track trends and communicate insights to brand partners
• Familiarity with creator economy, influencer, or affiliate marketing a strong plus
• Remote startup experience
• Ability to execute under tight deadlines and urgent requests
• Familiarity with Salesforce

Responsibilities

• Partner with Client Strategy Managers on day-to-day brand account management, taking ownership of execution, follow-through, and proactive communication with brand partners
• Meet directly with brand partners, identify and own action items to support brand strategy, and implement in partnership with Client Strategy Managers
• Maintain accurate and up-to-date account data and documentation
• Support strategic projects across the organization and maintain project timelines
• Collaborate with other Associates to share best practices and drive efficiency
• Identify and implement AI-driven workflows that improve how you work, and contribute to how AI is adopted across the Client Strategy team

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• Brand new NYC HQ office