Associate Branch Manager Consumer Banking Group
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will drive sales and branch growth, monitor targets, strengthen key customer relationships, address escalated customer issues, develop local business opportunities, coordinate regulatory and audit activities, and guide branch personnel on sales, service, compliance, and performance.
Requirements
- 6–8 years of experience handling a branch for a reputed bank
- Interpersonal and communication skills
- Client relationship-building skills
- Knowledge of internal and external regulations
- Ability to meet deadlines
- Teamwork skills
Responsibilities
- Generate sales through banking products and third-party products
- Monitor branch sales performance and address deviations from plans
- Build customer relationships and provide investment and financial advice
- Reduce customer dormancy and attrition
- Drive upselling and cross-selling to achieve branch targets
- Develop branch business opportunities and expand asset and liability portfolios
- Address escalated customer queries and grievances
- Manage liaison with government authorities, RBI, and other banks
- Support periodic branch audits and implement corrective action plans
- Guide branch personnel on customer management, sales, service, and compliance
- Identify training needs and ensure completion of mandatory certifications
- Monitor performance and provide feedback to branch personnel
