Assistant Officer Telemarketing Personal Loan Sales Cards and Unsecured Loans
DBS Bank Ltd is a Singapore-based bank providing personal, SME, corporate, institutional, wealth management, financial markets, and digital banking services. Its clients include consumers, small and medium-sized businesses, corporations, and institutional customers.
About DBS Bank Ltd
DBS Bank Ltd provides banking products and services including accounts, cards, insurance, loans, investments, digital banking, payments, trade finance, foreign exchange, commodities, investment solutions, and derivatives clearing. Through its SME business, it supports businesses with financing, cash-flow management, online banking through DBS IDEAL, sustainability programmes, and business-growth initiatives. The bank serves personal customers, SMEs, corporate and institutional clients, and wealth-management customers across its regional markets.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will make outbound calls to prospective and existing customers to promote consumer banking products. You will identify customer needs, recommend suitable financial solutions, meet sales targets, maintain CRM records, and ensure every engagement complies with regulatory and bank policies.
Requirements
- Experience in telemarketing, telesales, or direct sales, preferably in financial services
- Verbal communication
- Active listening
- Sales
- Customer service
- Interpersonal skills
Responsibilities
- Conduct outbound calls to prospective and existing customers to promote consumer banking products
- Achieve individual sales targets and key performance indicators
- Identify customer needs and recommend appropriate financial solutions
- Ensure sales transactions and customer engagements comply with regulatory standards, compliance guidelines, and bank policies
- Maintain accurate customer-interaction and sales-pipeline records in the CRM system
